Request Tracker/Password reset

The default installation of Request Tracker does not include a method for individuals to recover their passwords. Thus, users are forced to contact the administrator to reset the password for them. The code on this page makes it possible for users to reset their own passwords. This code below was adapted from the University of Oslo, and has been tested and confirmed working on RT 4.4.3.

Adding a form
First, create the directory (replacing with the path to your RT installation):

Then, in that directory create a file called with the following content:

Finally, you may need to restart your web server for the new template to be included.

Email template
When a user requests a password reset, he or she will receive an email like so:

The template can be modified through the Request Tracker UI. It is located at.